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Welcome to the Friction-Free World

If you are wondering how to set your call centre agents free to achieve more sales, provide

better answers and create more loyalty then our solutions can help.

Our solutions do away with complicated multi-screen views, static data, unnecessary system-hopping or time-consuming log-ins.

We call that Zero Friction.

Calculate your organisation's Friction Score

Friction Stops Sales

Complicated user views, static data, legacy software, multiple logins and switching between different systems stop agents from selling more and creating superior customer experiences.

Use our Friction Score tool to find out if friction is preventing you from achieving your sales growth.

Helpful Resources


Zero-Friction Calculator

Learn about how to recognise Friction in your contact centre and how Ciptex helps to remove it.


10 Clicks to Sell a Car

Go through our demo in just 10 clicks to see how a personalised car buying experience can increase sales.


4 AI Challenges to Overcome

Download our 10-minute read on 4 AI challenges and how to overcome them in the contact centre.

Upcoming Industry Events

Toynbee Hall is a charitable institution that works to address the causes and impacts of poverty in the East End of London and elsewhere.


23rd May 2024 – How AI can Revolutionise Service Provision in the Not-For-Proft Sector (and other Innovations).

This half-day event in Central London is your gateway to transforming customer care and staying at the forefront of cutting-edge solutions.

Join us at Toynbee Hall, for an insightful event, on Thursday, 23rd May, from 2:30 pm to 6 pm including presentations and networking, on transformative potential of artificial intelligence (AI).

Ciptex at Housing2023 event

Social Housing & Not-For-Profit

25th – 27th June: Housing 2024, Stand B27!

Housing is more than bricks and mortar, and the solutions for today’s housing crisis require innovative solutions and funding to meet the needs of growing and differing tenures.

The next government must place the delivery of high-quality, accessible, affordable and sustainable housing at the heart of its long-term plans for the UK.

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Want to learn more?

Contact us and we will be in touch!

Alternatively, book a 15-mintue call at a time that suits you or sign-up for our monthly ‘Selling More, Friction-Free’ newsletter.