Our products power end-to-end customer engagement
It’s more important now than ever before to ensure that you deliver an excellent experience to your customers – whether they’re calling a helpline, reaching out over a messaging app, or need a face-to-face with a customer services agent through video chat. Our RACE family of products are approved extensions for Twilio Flex, helping you optimise customer engagement – inside your contact centre and beyond to any touchpoint that’s important to your customer’s journey. Together we empower your agents and enable your business to deliver memorable experiences to your customers at scale.
Twilio provides the technology platform for a world-class contact centre
Twilio Flex gives you the ability to support telephony, SMS, WhatsApp, Messenger, Video, and WebChat on a single platform, so your contact centre can manage the entire customer experience from a single user interface. Flex also enables you to streamline your customer engagement process with intelligent routing and workflows, tailored to the precise needs of your business.
Ciptex RACE Accelerators: Twilio Flex Starter packs create a fast track to success
Ciptex RACE Accelerators dramatically reduce the time it takes to deploy a contact centre solution – helping you get operational in days, rather than months.
A series of industry-specific Twilio Flex templates overcome many of the design challenges involved in building a bespoke contact centre solution from scratch. We give you all the tools you need to meet the needs of your business, and your customers.
Our single pane view solution provides a unified display that presents data from multiple sources in a customisable and easy-to-interpret format.
With guided actions that dictate the next step, your agents and sales representatives can perform multiple tasks in one place. At the same time, the display reacts automatically to the next phase of the customer journey, ensuring that opportunities for more sales and better service are not lost.
Get the big picture, streamline your operations and give your customers a more responsive and personalised service.
Ciptex Race Extensions: enhance your Twilio environment
Ciptex RACE Extensions are a family of enhancements to Twilio Flex that broaden the capabilities of the core platform to further optimise workflows and contact centre efficiencies.
Ciptex RACE Integrations: connect Twilio with all your critical apps
Building on the versatility provided by Twilio Flex, our RACE Integrations connect your contact centre with the other critical apps your business relies on to create a more complete view of the customer.
Whether you’re using Salesforce, Zendesk, Microsoft Dynamics, Zoho or a range of other apps, we’ll plug it into your Twilio Flex solution, bringing everything into a single pane of glass. Utilising ready-made APIs, Ciptex RACE integrations help you enrich your customer communication, and ensure that RACE functions as an extension of your organisation and works the same way you do.
Ciptex products add value
See how Ciptex contact centre solutions have helped businesses like yours?
“Ciptex are smart, hardworking, professional people who have created a quality outcome that helps us connect people in financial need with our counselors who can help them.”
“The model we’ve implemented, our customers tell us they can’t believe how easy it is, and we’re delighted to have been able to build a simple solution to a complex problem that’s delivered clear value. As we look ahead to what may come in the next year, it’s clear that, whatever happens, the great strides we’ve made create solid foundations on which we will continue to build.”
“Since the service has been in use, Debt Free Advice has facilitated over 4,700 conversations with clients; this could not have been achieved if Debt Free Advice were not using Ciptex RACE.”
We work with some of the most innovative technology brands to help deliver great customer experiences:
Learn about Ciptex product development, Twilio enhancements and new implementations.