The Managing Director and the company board, are committed to providing a high standard of service to all customers. Senior staff understand their responsibilities in ensuring the processes and requirements of the quality management system are communicated with and understood by all members of the company.
Quality is integral to all our working practices. We believe that it is critical to the success of our business. The key elements of our approach to Quality are based on the following Quality Principles:
Customer focus
We depend on our customers and are committed to supplying them with high quality products and services that conform to their requirements. Our aim is always to meet or exceed their expectations.
Leadership
The Ciptex board are committed to maintaining compliance with all statutory, regulatory, legislative and contractual requirements. We will provide an internal environment in which our people can become fully involved in achieving the organisation’s quality objectives.
Engagement of People
We aim to recruit & retain highly motivated, competent people. Our people are Ciptex’s most important resource. We encourage their full involvement in order to develop their abilities for the benefit of the individual and the company.
Process approach
We will manage our activities and resources as a series of planned processes to produce the right product, at the right time with minimum wastage, while seeking to maximise efficiency. Our individual processes will be structured into a documented Quality Management System.
Improvement
We are committed to the continuous improvement of the services that we provide and to the effectiveness of our Quality Management System. We will set clear quality objectives and monitor our progress towards their successful achievement. We will conduct audits and record non-conformities with the aim of making improvements where needed.
Relationship management
As an organisation, Ciptex and its clients, suppliers and collaborative business partners are interdependent. We will seek to develop mutually beneficial relationships to improve quality; leading to greater reliability, enhanced services and increased efficiency.
Certification
Ciptex is committed to achieving certification against ISO 9001:2015 for the whole of its business.