Transforming customer experience, no matter what sector
We’ve worked with brands across the globe to bring frictionless, meaningful customer engagement to every channel imaginable.
No matter what industry you’re working in, your customers still expect convenience, speed, accuracy, and personalisation – and we’re committed to delivering that through our solutions.
Now more than ever, harnessing innovative technology is vital to differentiate your organisation, and keep your customers returning.
While our past projects have exposed us to many different markets, through repeat solutions we’ve also built a strong body of experience in some key sectors:
Not-for-profit engagement with a human touch
Delivering great experiences in the not-for-profit sector is critical: the people you’re helping need to be able to be able to communicate with you over whatever channel works best for them.
Our solutions help you connect with customers across any channel, all through one platform – streamlining experience on both sides of the conversation.
Upgrading the experience in retail
It takes months to find a customer, seconds to lose one. Nowhere is this more acute than in retail. Being accessible and engaging at every stage of your customer’s journey keeps them happy and coming back for more.
With AI assistance, omnichannel capabilities, and integration with other critical apps, Ciptex solutions give your people everything they need to meet your customers where they live and delight them with the best experiences.
Customer engagement wins hearts and minds for travel
A customer’s impression of a holiday doesn’t start when they get on the plane – travel companies need to deliver engaging customer experiences from the very first touch – especially in such a highly competitive market.
Ciptex solutions help you stand out from the crowd, using innovative technology to build adaptable and resilient processes that engage with customers everywhere, and deliver positive interactions, even before they set out on their journey.