Friction Calculator

Calculate your Organisation’s Contact Centre Friction Score in Ten Questions.

Are you losing sales due to long queue times? Is poor customer service affecting your client loyalty? If so, it’s time to check whether friction is hindering your sales growth.

Many factors such as complex user interfaces, outdated software, multiple logins, and switching between systems can prevent agents from selling more and delivering excellent customer experiences.

Our Friction Score tool can help you identify if friction is the reason behind your sales growth challenges.