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Create omnichannel customer engagement

Our Solutions

Ciptex deploys omnichannel customer engagement to maximise revenue and retention.

For more than 15 years Ciptex has been building solutions that help businesses to take charge of customer engagement and offer more inviting experiences across every customer touchpoint.

We build bespoke solutions which integrate with the critical apps your business uses, giving a superior customer engagement experience tailored to the needs of both your market and your brand.

 
85% increase in contact handling capacity.
The solution is charge on actual consumption.
15,000 client conversations in the first 90-days.
The user interface is simple, and it is excellent for event hosting.
The platform is excellent and straightforward to use.
The best user interface.
The platform is excellent and straightforward to use.
Connecting everyone to achieve 10X more customer outcomes.
We've create solid foundations on which we continue to build.
We turned to Ciptex for help and their ability to turn around the project in record breaking time.
Freed up 100 employee days per year.
We are delighted we have built a simple solution to a complex problem.
Our customers tell us - they can't believe how easy it is.
We get features that helps our agents to be more efficient and have a better teamwork alignment.
The solution only took two months for go live.
The solution only took two months for go live.
85% increase in contact handling capacity.
The solution is charge on actual consumption.
15,000 client conversations in the first 90-days.
The user interface is simple, and it is excellent for event hosting.
The platform is excellent and straightforward to use.
The best user interface.
The platform is excellent and straightforward to use.
Connecting everyone to achieve 10X more customer outcomes.
We've create solid foundations on which we continue to build.
We turned to Ciptex for help and their ability to turn around the project in record breaking time.
Freed up 100 employee days per year.
We are delighted we have built a simple solution to a complex problem.
Our customers tell us - they can't believe how easy it is.
We get features that helps our agents to be more efficient and have a better teamwork alignment.
The solution only took two months for go live.
The solution only took two months for go live.
Global communication concept using video conferencing on a laptop

Experts in fast deployment of bespoke customer engagement platforms

Now more than ever, you need to engage with your customers in the right way at the right time in their journey. Revenue growth, loyalty and reputation are all on the line.

We work with Twilio Flex – the world’s most flexible customer engagement platform to build extraordinary solutions that elevate customer experience and perfectly fit your brand and market.

Our Ciptex RACE family of innovations were created to fast track the process of getting a Flex implementation off the ground and to enhance what you can achieve with the platform. With RACE, you unlock all the best features of Flex and tailor a completely unique customer engagement experience in less time than it would take to implement an out-of-the-box solution from a competitor.

See how we used our product to respond to NFCC’s big plans.

Our technology, service and innovation deliver world-class omnichannel contact centres

Most Customer Contact Centre solutions just aren’t built for the channel variety and depth of engagement demanded by modern customers. Pivoting from old to new is a tough path to tread. That’s why we created RACE Contact Centre.

Underpinned by Twilio Flex, RACE Contact Centre provides all the technology, service, and innovation necessary to set up a contact centre that works the way your business wants, and serves up an experience your customers love.

We exist at the leading edge of customer experience – not only do we support a huge range of channels for engagement, but we’re alive to new modes of connection and rapidly integrate them with RACE as they arise.

Mature Businessman Smiling Wearing Telephone Headset Talking To Caller In Customer Services Department

Debt Free Advice Kiosk, with the mayor of London

Video kiosks connect vulnerable customers with the contact centre

Video kiosks allow customers to quickly initiate a video-based conversation with a contact centre agent from any location a kiosk is present.

The kiosk takes care of everything to deliver a frictionless, high-fidelity experience that enhances customer care, reduces wait times, and presents new ways to scale engagement.

Video offers new possibilities for customers with vulnerable characteristics, from three-way calling with support organisations to sign interpretation for those with hearing impairments.

We have deployed our video kiosks all over the world to shops, citizens’ advice centres, and social housing.

Take a look at how we have supported Debt Free Advice on its mission to educate everyone through financial difficulty. 

Bespoke, secure and scaleable video solutions

Unlike mainstream solutions, Ciptex video conferencing is web native, meaning nothing other than a device capable of accessing a web browser is needed to activate a call. This accelerates communication by avoiding the need to download specific apps or use a particular device.

We also offer the ability to curate the video experience to your audience, enabling you to add branding and livery to personalisation such as adding the viewer’s name in the title of the video, or changing the call-to-action based on what type of engagement is taking place on the call.

Image Of Businesswoman Using Laptop At Desk

The benefits of Ciptex solutions

Simplify every engagement

Our solutions help you connect cross-business workflows and other important apps to create a more direct, simplified, customer experience.

Boost revenue and keep every customer

When you offer your customers a better experience they come back, buy more, and tell their friends. Ciptex solutions make this a reality.

Less waiting, faster value

There’s few things more infuriating for a customer than having to wait in line to repeat the same thing to multiple people as they move through your contact centre. Our solutions ensure your people know exactly what a customer is looking for, cutting down wasted time and keeping your customers happy.

Delivered with authority

With so much at stake, our track record of countless successful projects means we bring a steady hand and proven expertise to every solution.

Our social

Keep up to date on Ciptex’s news and events on our socials. Find us on our LinkedInour Twitter and our Facebook pages.

We only work with the best

Money and Pensions Service logo
NFCC logo in dark
RNI:D Logo
Vertu Motors logo in dark
Intrado Logo
Small Octopus Energy logo

We only work with the best

Money and Pensions Service logo
NFCC logo in dark
RNI:D Logo
Vertu Motors logo in dark
Intrado Logo
Small Octopus Energy logo