They rely on you to piece together different information fast to help them make the right choice, get to the right answer or feel valued as a customer.
Anything that gets in the way of this – having to endure long queues, being put on hold whilst an agent searches through different systems, receiving incomplete answers – just adds friction.
We believe that this friction can negatively affect all aspects of your business.
Implementing Twillio’s flex helped COMPANY dramatically reduce call waiting times in 30 days.